MJ OTTERSPEER BLONK TANK FARMS AND PETROLEUM STORAGE TERMINAL ROTTERDAM knows that our corporate values are an essential element of continuing success in the marketplace. These values – Integrity, Leadership, Teamwork and Accountability – are vital to the success of our organisation. Our corporate success is dependent on our reputation with our co-workers and direct partners. This Supplier Social Responsibility Policy supports our corporate values by providing guidelines to ensure that every partner of the MJ OTTERSPEER BLONK TANK FARMS AND PETROLEUM STORAGE TERMINAL ROTTERDAM respects human rights, workplace safety and protection of the environment in every community where the supplier operates. Each of our suppliers is fully responsible for complying with this Social Responsibility Policy within their businesses.

MJ OTTERSPEER BLONK TANK FARMS AND PETROLEUM STORAGE TERMINAL ROTTERDAM is committed to ensuring customer satisfaction across its wide range of services provided. Weunderstands that its prosperity depends, to a large extent, on developing and maintaining customer confidence by consistently achieving high levels of product and service quality in the storage and supply through our tank terminals petroleum and petrochemical products. We are able to achieve this quality objective through commitment at all levels tothe following ongoing actions:

Top management will ensure that resources are available to achieve the objectives and requirements of the company, its employees, suppliers, customers and shareholders. Operating Quality Management Systems within our Head Office, and Distribution Centre to comply with ISO 9002:1994. The policy is effectively communicated so that all employees understand the importance of their responsibilities in maintaining the Quality Management Systems in operation. We provide an organisation structure to promote effective provision of appropriate training and development at all levels to carry out all respective responsibilities.

MJ OTTERSPEER BLONK TANK FARMS AND PETROLEUM STORAGE TERMINAL ROTTERDAM management takes actions to continually improve performance throughout the organisation by measurement and review of our products, service, processes and management systems. This ensures they are effective, and comply with requirements. We ensure our products are safe, meet any statutory legislation, customer requirements and the purpose for which they are supplied. We eliminate all forms of waste to the benefit of the company, our employees and our customers. We swiftly resolve any short falls in meeting these objectives. Implementing this policy and overall objectives will ensure the provision of products and service that meets the requirements of our customers, employees and suppliers.